The Office of Sport takes the privacy of our clients, stakeholders and staff seriously and will protect privacy in accordance with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and health information under the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).
The Office of Sport is committed to ensuring that personal information is:
- only collected where directly required for an activity or service provided, and when doing so the purpose, intended recipients and whether it is required by law or is voluntary is clearly stated;
- only collected directly from the individual to whom the information relates, unless the individual has authorised the collection from someone else or the information relates to a person under the age of 16 years and has been provided by their parent or guardian;
- protected with necessary safeguards against loss, unauthorised access, misuse, modification or disclosure;
- not kept for longer than necessary and is disposed of securely; and
- accessible and correctable on request from the individual to whom the information relates.
This page provides you with information on how privacy legislation protects your personal and health information and how we meet our obligations in respect of your information.
1. Office of Sport Privacy Statement
6. Centres, Venues & Regions Privacy Statement
1. Office of Sport Privacy Statement
The personal information you provide is subject to the Privacy & Personal Information Protection Act 1998 (NSW) (PPIP Act). It is being collected by the Office of Sport and will be used and disclosed for the Office of Sport’s purposes, or a directly related purpose, unless you consent to another use or disclosure, in emergencies or as otherwise required or authorised by law.
On most occasions, the provision of information to the Office of Sport is voluntary, however in some circumstances it is required by law. If you choose not to provide the requested information, we may not be able to provide certain products or services to you.
Under the PPIP Act, you have the right to access your personal information held by the Office of Sport, without excessive delay or expense. You also have the right to have your personal information corrected in certain circumstances (e.g. if it is inaccurate).
Should you wish to access or correct your personal information, please contact us:
Email: privacy@sport.nsw.gov.au (link sends e-mail)
Phone: 13 13 02
Post: Locked Bag 1422, SILVERWATER NSW 2128
Address: Level 3, 6B Figtree Drive, SYDNEY OLYMPIC PARK NSW 2127
For more information please read our Privacy Management Plan (PDF, 870.66 KB).
2. Privacy Management Plan
The Privacy Management Plan (PDF, 870.66 KB) sets out how the Office of Sport complies with the principles of the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).
3. Privacy Complaints
If you have a complaint about how the Office of Sport has used your personal information, please contact our Privacy Contact Officer in the first instance:
Email: privacy@sport.nsw.gov.au (link sends e-mail)
Phone: 13 13 02
Mail: Locked Bag 1422, SILVERWATER NSW 2128
Address: Level 3, 6B Figtree Drive, SYDNEY OLYMPIC PARK NSW 2127
Internal Reviews
People have the right to seek an internal review under the PPIP Act if they think that the Office of Sport has breached the PPIP Act or HRIP Act relating to their own personal or health information.
The Office of Sport encourages people to try to resolve privacy issues informally first before going through the review process or making a complaint to the Privacy Commissioner. We recommend individuals contact the Privacy Contact Officer before lodging an internal review to discuss the issue.
It is not possible for someone to seek an internal review for a breach of someone else’s privacy, unless they are authorised representatives of the other person.
Internal review applications need to be received within six months of any individual(s) becoming aware of the breach. In exceptional cases, late applications may be considered for internal review.
A person can seek an internal review by filling out the Internal Review Application Form and sending it to our Privacy Contact Officer by email, post or in person along with any relevant information.
For more information please see the Privacy Management Plan (PDF, 870.66 KB).
4. Internet Privacy Statement
This website is maintained by the Office of Sport and this Privacy Statement applies to all the publicly accessible pages located at sport.nsw.gov.au.
The privacy of our website visitors is of utmost importance to us. The purpose of this statement is to let you know what information is collected when you visit the Office of Sport’s website and how this information is used.
The Office of Sport does not have any responsibility for the privacy policies or practices of third party sites linked to our site.
If you have any questions about our site, or the application of this privacy statement or a request for access to information held, please contact us.
What information do we collect?
When you look at the pages on our site, our computers automatically record information that identifies, for each page accessed, our computers collect:
- the IP (internet protocol) address of the machine which has accessed it;
- the date and time of your visit to the site;
- the pages accessed and documents downloaded; and
- the type of browser and operating system you have used.
Cookies used by the Office of Sport’s website do not collect personal information.
How do we use the information collected?
The Office of Sport may use and publish aggregated information collected from our systems to improve our services, including monitoring to prevent security breaches and for research and development to the extent that the information does not identify individual users.
Personal information you provide to the Office of Sport will only be used for the purpose for which it was provided or as otherwise permitted by privacy legislation. For example, if you choose to provide your name and email address when recording feedback on a webpage for the purpose of receiving a response from the Office of Sport, the information will only be used for that purpose.
Unauthorised and unlawful use of the website
The Office of Sport will collect more extensive information if it identifies unauthorised attempts to interfere with or compromise the security of its website or where it suspects there has been a breach of the laws of New South Wales or the Commonwealth of Australia.
The Office of Sport reserves the right to make disclosures to relevant authorities where the use of its website raises a suspicion that an offence is being or has been committed.
5. Email marketing privacy
The Office of Sport uses Swift Digital, an online marketing platform service provider to send and manage emails. In using this service, the company Swift Digital may collect personal information which may contain email addresses and other information to be used for the distribution of email campaigns and other important information.
All information collected using the Swift Digital service is the property of the Office of Sport and is never shared or used by third parties.
Swift Digital maintains your data in compliance with Australia's Spam Act 2003 (Cth) and Australian Privacy Principles.
All data is maintained within Australia and never leaves Australian jurisdiction. Where stipulated data is encrypted in transit using Secure Sockets Layer (SSL) connections. All data stored via Swift Digital is encrypted at rest.
Should you wish to contact Swift Digital, you can find contact details on the website.
6. Centres, Venues & Regions Privacy Statement
We may collect personal information from you and/or your child about you and/or your child, including CCTV footage and photographs of you and/or your child while attending a program run at one of our facilities. This may be collected over the internet, over the phone, in person and/or in writing.
The types of personal information that we collect about you and/or your child will depend on our relationship with you and the circumstances of the collection. This may include:
- You, your child’s, emergency contact or carer’s contact details;
- You and/or your child’s date of birth, gender and Medicare card or Companion Card information;
- Personal and health details of you and/or your child including medical conditions and medications, behavioural issues, dietary and allergy information, disability status, indigenous status and language spoken at home; and
- Banking and/or credit card details.
We collect and uses personal and health information about you and/or your child/children in order to:
- Operate our facilities and facilitate delivery of programs at our facilities;
- Process payment for you and/or your child’s participation at a program;
- Carry out market data analysis, prevent or detect fraud or abuses, or enable third parties to carry out functions on our behalf;
- Assess your child’s readiness for physical activity/exercise, ability to participate in programs, general welfare and to provide your child the medical treatments as required; and
- Conduct other purposes that are reasonably necessary for the operation, delivery and evaluation of a program.
We may disclose personal information about you and/or your child to:
- Our related entities and affiliates;
- Medical and health care providers who provide services to us;
- Organisations delivering a program at our facilities that you and/or your child have registered for;
- Contracted third party service providers, financial service providers, credit reference agencies or debt collection agencies if you default on payments due or to obtain payment from you; or
- Any specified recipient as required by law.
We are not likely to disclose any personal and health information about your and/or your child to overseas recipients.
With your express approval as part of the registration process, we may also use photographs, sound and film recording of your child for publicity and advertising purposes. If you do not wish for photographs of your child/children to be taken and/or used for the promotion of NSW Government services and initiatives to the media and general public, this must be notified to us in writing.
You are able to request access to personal and health information held by us about you and/or your child and seek correction of such information. Please refer to our Privacy Statement located on our website. You can also refer to the Privacy Statement for information on how to complain about a breach of our obligations under the Privacy and Personal Information Protection Act 1998 (NSW) and the Health Records and Information Privacy Act 2002 (NSW) and how we will deal with such a complaint.
If you do not provide the personal and health information requested in the registration form then we may not be able to process your enrolment form, allow you or your child/children to participate in any programs at our facilities or handle your enquiries.