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The Duke of Edinburgh’s International Award leaders FAQs

Offering Duke of Ed at my Organisation

1.   I’m interested in getting the Duke of Ed up and running in my organisation. What do I do?
Complete the registration of interest form and a member of our team will get in touch with you soon.
 
2.   Why has my application to become a Duke of Ed Leader not yet been approved in the Online Record Book (ORB)?

Your acceptance is dependent on: 

3.    What is the Duke of Ed Centre registration fee? 
See the schedule of fees.
 
4.   When are Duke of Ed User registrations invoiced? 
If you have selected for young people to pay your Duke of Ed Centre directly for their registration fees, you will be invoiced by the Office of Sport. 
 
Invoices are based on ORB approved registrations for the previous month and issued within the first two weeks of the following month and sent to the listed billing email address in the ORB. Note, Government school invoices are sent to EDConnect direct.

5.   How do I register for Duke of Ed Leader training?

  • Level 1 training is delivered online via the Award Community Learning Hub. 
  • Upcoming Level 2 training dates are available for booking on our Events page. 

 6.  I don’t have experience in running Adventurous Journeys, what should I do?
Several outdoor recreation providers offer this service. You can find a list of some external providers on Outdoors NSW ACT - Adventurous Journey providers. This is by no means an exhaustive list. All Adventurous Journeys must be approved by the Duke of Ed Leader prior to young people commencing.

Change of Details

7.   The previous Duke of Ed Leader has left and I have been asked to take-over. What do I need to do?  
Follow the steps outlined in the Duke of Ed  Leader registration process. Active Registered Users can be transferred to you upon request by emailing dukeofed@sport.nsw.gov.au 

8.   I am no longer the Duke of Ed Leader, what do I need to do?

9.   How can a Registered User transfer to another Duke of Ed Centre? 
The Duke of Ed Leader will need to complete the Duke of Ed User Transfer Form (PDF, 198.33 KB) and email it to the Duke of Ed NSW Division.

10.   My Authorising Contact (e.g. Principal) has changed, what do I do? 
Contact the Duke of Ed NSW Division with the new Authorising Contact’s details including full name, email address and phone number. 

Delivering the Framework 

11.   What is the Duke of Ed refund policy? 
Once a young person’s registration has been approved in the ORB, request for refunds will only be considered under exceptional circumstances and must be submitted via the Duke of Ed Leader in writing with any supporting documentation. There may be administration fees.

12.   When are certificates and badges distributed? 
All certificates and badges are sent to your Duke of Ed Leader. Gold Level achievers should be encouraged to change their school email address to a private one so that we are able to send them an invitation for any upcoming Gold Ceremonies. Please allow up to 8 weeks for delivery of certificates and badges, keeping in mind longer wait times over some school holidays.  

13.   How can a Registered Userget a replacement badge or certificate? 
Complete the online replacement badge/certificate form. Note fees apply. 

14.   Can a Registered Userchange their registration to a different Level?
Yes. You will need to complete the online Change of Level Request form. Note that fees apply. This form cannot be filled in by the young person.
 
15.   What do I do with the ORB records for Registered Users who have registered but are unlikely to finish?
Change their ORB status to “Inactive” so their history is maintained. ORB filtering will then allow you to better manage your ActiveRegistered Users. This archiving can be completing using the bulk operations functionality in your ORB Registered User tab.

16.    I have Registered Users who are leaving my Duke of Ed Centre but have not yet finished their Level. What should I do?

  • Update their contact details to an email they can access outside your Duke of Ed Centre.
  • Make their record Inactive in the ORB.
  • Refer young person to an Open Award Centre if you are unable to find an alternative Duke of Ed Centre.

17.    I want to pay my invoice using a Credit Card. Can I pay it over the phone? 
No. Please see invoice for alternative payment options.
 
18.   When will a Gold Level Achiever receive an invite to a Gold ceremony?
Gold Level Achievers will need to allow up to 6 months to be invited to a Gold Ceremony. 
 
19.   I’m having difficulties in the ORB, who can I contact? 
For all ORB related issues contact the ORB Helpdesk. ORB manuals and ‘how to’ videos can be found on the ORB Support webpage.
 
20.    I can’t remember my ORB password, what should I do? 
Click on the ‘Forgot your password’ link on the bottom of the ORB login page.
 
21.   Are there resources available to help me deliver Duke of Ed? 
Yes, there are several resources available to help you deliver the Framework. They are located at the bottom of the Duke of Ed Leader page.

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